ONLINE STORE POLICY – TERMS AND CONDITIONS
Payment / Sales Tax
Sales tax, where applicable, will be paid by the customer.
Our Guarantee
All items purchased from OnearcaneRoad.com are 100% satisfaction guaranteed. You may return anything purchased from us within 14 days of receipt if you are not completely satisfied. Depending upon product availability, we will exchange or replace it with another item of equal value.
Customer Satisfaction
At OneArcaneRoad.com, customer satisfaction is our number one goal. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse, but in the event you are not satisfied with your purchase, simply follow the instructions below.
Returns & Exchanges
If you are not completely satisfied for any reason, you can return an item within 30 days of receipt for a full refund of the merchandise purchase price. Refund will be for the purchase price, in the original form of payment. Original delivery and handling charges are nonrefundable. Return shipping charges are the responsibility of the customer.
Box up your merchandise in the original packaging if you have it. The goods should be well-packed so that we receive them in good condition. Please include the top half of your (Return Merchandise Authorization) form in the box. Send it back to us, postage paid, using the shipping label on the bottom half of the RMA form.
Please allow a minimum of 21 days for us to receive and process your return.
We'll credit or refund the value of the merchandise total you were charged (excluding delivery and handling charges).
Security
At Arketype Limited, protecting your personal information is a priority. We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only Arketype Limited is able to decode your information. Once you are in the checkout area, to be sure your connection is secure, look at the lower left-hand corner of your browser window. If you see an unbroken key or closed lock (depending on your browser), the SSL is active and your information is safe.
Your Privacy
At Arketype Limited, your personal information is confidential. We do not rent, sell, barter or trade email addresses. When you place an order with us, we collect your name, address, telephone number, credit card information and your email address. We use this information to fulfill your order and to communicate with you about your order.
Contact Us
If your question or comment is relative to your OneArcaneRoad.com order, call +852 2110 9400 or +852 2739 0780 and speak with one of our friendly Customer Service professionals or email us at info@onearcaneroad.com
How to Order
Ordering online from the One Arcane Road Online Store is easy! Simply choose the items you wish to purchase and add them, individually, to your shopping cart. Each time you add an item, you'll be able to view the entire contents of your cart with a total dollar amount purchased so far. You will also be able to see which items are in stock and which items are awaiting replenishment. When you are ready to checkout, click the checkout button and proceed to the secure checkout area.
Pricing, Payment & Sales Tax
All prices are in Hong Kong Dollars (HKD) and are subject to change without notice. We currently accept PayPal, VISA, MASTERCARD and AMERICAN EXPRESS credit cards for online purchases. If you order through our secure online shopping cart, all orders are subject to verification and acceptance before shipping.
Colors
We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
Shipping
Online Orders:
At OneArcaneRoad.com, most orders ship out from our warehouse (Shipping company) Ground within 3 business days. Although most online orders process and deliver within 3 to 5 business days, please allow up to 2 to 3 weeks for delivery. When checking out, please specify a physical street address. All orders will not deliver to P.O. Boxes.
Terms Of Use
This Web site is operated by Arketype Limited. All inquiries may be directed to:
Arketype Limited.
7/F Metro Loft
38 Kwai Hei Street
Kwai Chung, Hong Kong.
Your use of this Web site is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the OneArcaneRoad.com Web site constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the OneArcaneRoad.com Web site.
These Terms and Conditions May Change
Arketype Limited reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the OneArcaneRoad.com Web site following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions each time you use this Web site.
Use of Web Site
The OneArcaneRoad.com Web site is for the sole use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail transactions involving Arketype Limited’s goods and services and/or to otherwise transact business with or contact Arketype Limited, on their own behalf. No information concerning the transactional preferences of an individual customer (whether such customer is a person or an entity) can be entered, altered, modified or otherwise affected, by any third party on behalf of such individual customer.
Submissions
We welcome your comments regarding the OneArcaneRoad.com Web site. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, "Comments") sent to OneArcaneRoad.com shall be and remain the exclusive property of Arketype Limited. Your submission of any such Comments shall constitute an assignment to Arketype Limited of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Arketype Limited will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.
Disclaimer
This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Arketype Limited shall not be liable for any damages of any kind related to your use of this site.
Indemnification
You agree to defend, indemnify and hold Arketype Limited harmless from and against any and all claims, damages, costs and expenses, including attorneys'; fees, arising from or related to your use of the site, including, without limitation, your use of this OneArcaneRoad.com Web site in violation of these Terms of Use.